AODA Multi-Year Accessibility Plan

INTENT

This accessibility plan outlines the policies and actions that Navacord will put in place to improve opportunities for people with disabilities in accordance with the requirements communicated under the Integrated Accessibility Standards, Ontario Regulation 191/11.

ACESSIBILITY FOR ONTARIANS WITH DISABILITY ACT (AODA)

The AODA Multi-Year Accessibility Plan outlines the policies, achievements, and actions that Navacord have taken and the work underway to improve opportunities for people with disabilities. The current plan covers a five-year period (2023-2028), to align with our strategic plan.

STATEMENT OF COMMITMENT

Navacord is committed to treating everyone with fairness and respect, in an impartial, equitable, sensitive, and ethical manner. Navacord is working towards full compliance with current standards of the Integrated Accessibility Standards Regulation (IASR) Policy, Regulation 191/11, under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA); and Accessible Canada Act as they are introduced. In doing so, we affirm our commitment to providing quality services in a manner that respects the dignity and independence of persons with disabilities.

Navacord is committed to develop, implement, and maintain policies that govern how the organization achieves or will achieve accessibility. To facilitate this commitment, Navacord has established, maintained, and documented a multi-year accessibility plan, that is reviewed and updated at least once every five years to identify progress made in addressing barriers and will be posted on Navacord’s website and Employee Intranet.

Navacord is committed to completing the accessibility compliance report by December 31st, 2023.

FEEDBACK

Navacord is committed to exceeding customer expectations in its service to individuals with disabilities, while also ensuring that the needs of employees with disabilities in the workplace are met effectively. Comments on our services are welcomed and appreciated by members of the public and employees. Feedback regarding the way that Navacord provides services to persons with disabilities can be made in the following ways:

in person at 202-2000 Garth St. Hamilton, ON L9B 0C1
by telephone at 905-381-4219
in writing to The Mitchell & Abbott Group, 202-2000 Garth St. Hamilton, ON L9B 0C1
by email to pdurham@mitchellabbottgrp.com

MULTI-YEAR ACCESSIBILITY PLAN
(2023 – 2028)

General Requirements

Accessibility Requirement	Action Requirement	Compliance Due Date	Status	Responsible Authority
Establishment of accessibility policies	Develop policies and multi-year accessibility plan, including statement of organizational commitment	January 2014	Completed	Controller/HR
Training on IASR and the Human Right Code	Train all employees, volunteers, policy developers, those providing services on behalf of Navacord on Ontario's accessibility laws and the Human Rights Code	January 2015	Completed	Controller/HR

Information and Communication Standards

Accessibility Requirement	Action Requirement	Compliance Due Date	Status	Responsible Authority
Feedback Process	Review of feedback processes	January 2015	Completed	Marketing/Managers
Accessible formats and communication support	Provide accessible formats and communication supports	January 2016	Completed	Marketing/IT/Communications
Accessible websites and web content	Make all new and refreshed Internet websites and web content on those sites conform with WCAG 2.0 level A	January 2014	Completed	Virtual Image
	Make all Internet website and web content conforms with WCAG 2.0 level AA	January 2021	Completed	Virtual Image

Employment Standard

Accessibility Requirement	Action Requirement	Compliance Due Date	Status	Responsible Authority
Recruitment, assessment, and selection processes	Notification about accommodation for applicants with disabilities	January 2016	Completed	Managers/HR
	Provide suitable accommodation that considers the applicant’s accessibility needs due to disability	January 2016	Completed	Managers/HR
	Notify public regarding availability of accommodation	January 2016	Completed	Managers/HR
Workplace emergency response information	Develop workplace emergency plans for employees with disabilities	January 2012	Completed	Controller/COO
Documented individual accommodation plans	Inform employees accommodations are available to assist in performing their duties	January 2016	Completed	Controller/COO
	Individual accommodation plans are in a format that considers the employee's accessibility needs due to disability	January 2016	Completed	Controller/COO
	Develop form for documenting individual accommodation plans	January 2016	Completed	Controller/COO
	Review return to work process to ensure compliance	January 2016	Completed	Controller/COO
Performance management process	Performance management to consider the employee’s accessibility needs	January 2016	Completed	Managers
Career development and advancement	Career development and succession planning which considers the employee’s accessibility needs	January 2016	Completed	Managers/COO
Redeployment	Redeployment process to take into account the employee’s accessibility needs	January 2016	Completed	Managers/COO

Customer Service Standard

Accessibility Requirement	Action Requirement	Compliance Due Date	Status	Responsible Authority
Develop Feedback Form	Develop feedback form and process	January 2012	Completed	Controller/COO
Accessible Forms	Ensure that documents or information given to a person with a disability are offered in an accessible format or with communication support	January 2016	Completed
Provide Accessible Website	Ensure website and contents are accessible	January 2021	Completed

Transportation Standards

Accessibility Requirement	Action Requirement	Compliance Due Date	Status	Responsible Authority
Provide accessible transportation. *Most of the requirements of the transportation standard relate to the operation of public transportation service systems. Navacord currently does not own or operate any transportation system.	Implement a plan to ensure transportation is accessible to people with disabilities. This includes providing accessible vehicles, trained staff, and appropriate communication and assistance for passengers with disabilities.	January 2025	Completed

Design of Public Space

Accessibility Requirement	Action Requirement	Compliance Due Date	Status	Responsible Authority
Emergency Preparedness Plan	Develop an emergency preparedness plan for employees with special needs	January 2025	Incompleted To be complete Dec 2025	Controller/COO
Space Evaluation	Space owners to complete space evaluations	January 2025	Incompleted To be complete Dec 2025 To be complete as building owners provide information	Controller/COO

Procurement

Accessibility Requirement	Action Requirement	Compliance Due Date	Status	Responsible Authority
Procedures for buying and acquiring goods, services, and facilities	Considering accessibility, where possible, along with other criteria like the quality and cost of the items	January 2025	Completed	Controller/COO

Review and Update
This document was reviewed and updated:
December 18, 2023

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AODA Multi-Year Accessibility Plan

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