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AODA Multi-Year Accessibility Plan

INTENT

This accessibility plan outlines the policies and actions that Navacord will put in place to improve opportunities for people with disabilities in accordance with the requirements communicated under the Integrated Accessibility Standards, Ontario Regulation 191/11.

ACESSIBILITY FOR ONTARIANS WITH DISABILITY ACT (AODA)

The AODA Multi-Year Accessibility Plan outlines the policies, achievements, and actions that Navacord have taken and the work underway to improve opportunities for people with disabilities. The current plan covers a five-year period (2023-2028), to align with our strategic plan.

STATEMENT OF COMMITMENT                     

Navacord is committed to treating everyone with fairness and respect, in an impartial, equitable, sensitive, and ethical manner. Navacord is working towards full compliance with current standards of the Integrated Accessibility Standards Regulation (IASR) Policy, Regulation 191/11, under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA); and Accessible Canada Act as they are introduced. In doing so, we affirm our commitment to providing quality services in a manner that respects the dignity and independence of persons with disabilities.

Navacord is committed to develop, implement, and maintain policies that govern how the organization achieves or will achieve accessibility. To facilitate this commitment, Navacord has established, maintained, and documented a multi-year accessibility plan, that is reviewed and updated at least once every five years to identify progress made in addressing barriers and will be posted on Navacord’s website and Employee Intranet.

Navacord is committed to completing the accessibility compliance report by December 31st, 2023.

FEEDBACK

Navacord is committed to exceeding customer expectations in its service to individuals with disabilities, while also ensuring that the needs of employees with disabilities in the workplace are met effectively. Comments on our services are welcomed and appreciated by members of the public and employees. Feedback regarding the way that Navacord provides services to persons with disabilities can be made in the following ways:

  • in person at 202-2000 Garth St. Hamilton, ON L9B 0C1
  • by telephone at 905-381-4219
  • in writing to The Mitchell & Abbott Group, 202-2000 Garth St. Hamilton, ON L9B 0C1 
  • by email to pdurham@mitchellabbottgrp.com

MULTI-YEAR ACCESSIBILITY PLAN
(2023 – 2028)

General Requirements


Accessibility Requirement

Action Requirement

Compliance Due Date

Status

Responsible Authority

Establishment of accessibility policies

Develop policies and multi-year accessibility plan, including statement of organizational commitment

January 2014

Completed

Controller/HR

Training on IASR and the Human Right Code

Train all employees,
volunteers, policy
developers, those providing services on behalf of Navacord on Ontario's accessibility
laws and the Human Rights
Code

January 2015

Completed

 

Controller/HR

Information and Communication Standards


Accessibility Requirement

Action Requirement

Compliance Due Date

Status

Responsible Authority

Feedback Process

Review of feedback processes

January 2015

Completed

Marketing/Managers

Accessible formats and communication support 

Provide accessible formats and
communication supports 

January 2016

Completed

Marketing/IT/Communications

Accessible websites and web content

Make all new and refreshed Internet websites and web
content on those sites conform with WCAG 2.0 level A 

January 2014

Completed

Virtual Image

 

Make all Internet website and
web content conforms with
WCAG 2.0 level AA

January 2021

Completed

Virtual Image

Employment Standard


Accessibility Requirement

Action Requirement

Compliance Due Date

Status

Responsible Authority

Recruitment, assessment, and selection processes

Notification about
accommodation for applicants
with disabilities

January 2016

Completed

Managers/HR

 

Provide suitable
accommodation that considers the applicant’s accessibility needs due to disability

January 2016

Completed

Managers/HR

 

Notify public regarding
availability of accommodation

January 2016

Completed

Managers/HR

Workplace emergency response information

Develop workplace emergency
plans for employees with
disabilities

January 2012

Completed

Controller/COO

Documented individual accommodation plans

Inform employees
accommodations are available to assist in performing their
duties

January 2016

Completed

Controller/COO

 

Individual accommodation plans are in a format that considers the employee's accessibility
needs due to disability

January 2016

Completed

Controller/COO

 

Develop form for documenting individual accommodation plans

January 2016

Completed

Controller/COO

 

Review return to work process to ensure compliance

January 2016

Completed

Controller/COO

Performance management process

Performance management to
consider the employee’s
accessibility needs

January 2016

Completed

Managers

Career development and advancement

Career development and
succession planning which considers the employee’s
accessibility needs

January 2016

Completed

Managers/COO

Redeployment

Redeployment process to take into account the employee’s
accessibility needs 

January 2016

Completed

Managers/COO

Customer Service Standard


Accessibility Requirement

Action Requirement

Compliance Due Date

Status

Responsible Authority

Develop Feedback Form  

Develop feedback form
and process

January 2012

Completed

Controller/COO

Accessible Forms  

Ensure that documents or
information given to a
person with a disability are
offered in an accessible
format or with
communication support

January 2016

Completed

 

Provide Accessible Website 

Ensure website and
contents are accessible

January 2021

Completed

 

Transportation Standards


Accessibility Requirement

Action Requirement

Compliance Due Date

Status

Responsible Authority

Provide accessible transportation.

*Most of the requirements of the transportation standard relate to the operation of public transportation service systems.  Navacord currently does not own or operate any transportation system.

Implement a plan to ensure transportation is accessible to people with disabilities. This includes providing accessible vehicles, trained staff, and appropriate communication and assistance for passengers with disabilities.

January 2025

Completed

 

Design of Public Space


Accessibility Requirement

Action Requirement

Compliance Due Date

Status

Responsible Authority

Emergency Preparedness Plan

Develop an emergency preparedness plan for employees with special needs

January 2025

Incompleted
To be complete Dec 2025

Controller/COO

Space Evaluation

Space owners to complete space evaluations

January 2025

Incompleted
To be complete Dec 2025
To be complete as building owners provide information

Controller/COO

Procurement


Accessibility Requirement

Action Requirement

Compliance Due Date

Status

Responsible Authority

Procedures for buying and acquiring goods, services, and facilities

Considering accessibility, where possible, along with other criteria like the quality and cost of the items

January 2025

Completed

Controller/COO

Review and Update
This document was reviewed and updated:
December 18, 2023


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